ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL best practices are currently detailed within five core publications:
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement.
These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.
The ITIL framework is a source of best in Service Management. ITIL has the following components
- ITIL Core. This includes the best-practice publications applicable to all organizations that provide services to a business
- ITIL Complementary Guidance. This includes a complementary set of publications with guidance specific to industry sectors, organization types , operating models and technology architecture. (
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