When planning a service, a service designer needs to consider the four P’s:
- People: People are in charge of providing IT services. These professionals should have the skills and competencies required for providing services.
- Products: The products are the tools, services, and technology used in the delivery of, and support of, the services.
- Processes: Processes support and manage the services being offered so that the services meet customer expectations and agreed service levels. All processes must be measureable.
- Partners: When designing services, vendors, manufacturers, and suppliers should be considered as they will be utilized to support the service once it is live.
